Customer Policy 

Return policy

Your satisfaction means everything to us! We are proud to offer the highest quality performance apparel. If your apparel is flawed, or damaged in any way, we will offer you a replacement or full refund. Just give us a call at 888.535.8960 or email us at info@aqoniq.com. All refunds must be within 10 days of receiving your order (all tags must not be removed).

If you have any questions or concerns, please contact a customer support representative: info@aqoniq.com.

How long will it take to receive my order?

Each item ordered is custom printed for you. The production time for our Proprietary High-Performance Agility Printing is 4-7 business days from the day your order is placed. Shipping and transit time vary from 2-5 days depending on where you are located. Due to our commitment to the highest quality custom printing, rush options are not available.

What is Custom High-Performance Agility Printing?

We use High-Performance Agility Printing for our custom athletic apparel. This technology gives your apparel great stretch, comfort, and recovery, all while protecting the environment. Please adhere to the washing/drying instructions included with your order.

Additional Questions? Email us at info@aqoniq.com or call 888.535.8960.

Returns

To return a FirstRespondersThankYou product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@AQONIQ.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

FirstRespondersThankYou - Returns
7660 fay ave #H-516
La Jolla
California 92037
United States

 

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